Return & Exchange Policy – Hand Block Home
At Hand Block Home, we ensure that every product is delivered with care and quality. If you face any issues with your order, please read our return and exchange policy below.
Exchange or Return Policy
Your order is eligible for an exchange if:
- You received the wrong size or completely damaged item/items
- You received a different product than what you ordered.
How to Request an Exchange or Return
Please share a clear photo or an unedited unboxing video of the issue by emailing us at: handblockhome@gmail.com
Guidelines
- We recommend recording an unboxing video for quality verification
- The product must be unused, unwashed, and returned with original packaging, tags, and invoice
- Only one-time exchange is allowed per order
Reverse Pickup Process
- Once your request is approved, we will schedule a reverse pickup
- Please take a clear picture or video of the package at the time of handover to the courier
- If we receive a damaged or different product without proof, the request may be rejected
- The courier partner will make up to three pickup attempts; if unsuccessful, the request will be cancelled
Refund Policy
- Refunds are processed after the product passes quality check at the warehouse
- Refund will be initiated within 5–7 working days to the original payment method
- For Cash on Delivery orders, we will request your bank details via email.
Sale Period Conditions
- No returns or exchanges on discounted products
- Orders cannot be cancelled due to delivery delays during sale periods
- We reserve the right to cancel an order if the product is unavailable
Not Eligible for Return or Exchange
- Size issues (exchange allowed, return not allowed)
- Minor colour variations due to lighting or screen differences
- Natural variations in hand-block printing
- Products that are used, washed, or damaged after delivery
- Change of mind or personal preference (product doesn’t suit your taste).
Contact Details
Email: handblockhome@gmail.com
Phone: 7877560894
Address: Sanganer, Jaipur, Rajasthan 30202